Privacy policy, Terms of Service & Returns Policy

1. Introduction

By accessing, browsing, or using this website or placing an order with Rex Builder Shop, you agree to comply with and be bound by the terms outlined in this document. Please read them carefully before proceeding.

For the purpose of this policy, “User” refers to any individual, company, or legal entity interacting with our services.

2. Business Overview

Rex Builder Shop supplies and delivers building materials, including cement, sand, gravel, stones, and other construction supplies, to customers at their specified delivery locations.

3. Updates to Terms

Rex Builder Shop reserves the right to modify or update these terms at any time without prior notice. Changes take effect immediately upon publication on our website and our mobile platform channels.

4. Orders & Delivery

Orders are subject to availability and confirmation.
Delivery timelines depend on product type and location.
Customers will be informed of delivery schedules after order confirmation
Customers must provide accurate delivery details.

5. Pricing & Payments

Prices may change based on market conditions.
Customers will be charged based on the confirmed price at the time of order.
Full payment will be required before delivery.

6. Minimum Orders & Delivery Charges

Minimum order requirements may apply depending on product and location.
Delivery charges may vary based on distance, quantity, and logistics.

7. Invoicing

In rare cases of incorrect invoice generation, Rex Builder Shop reserves the right to issue a corrected invoice. Customers agree to pay any revised amount.

8. Quantity Variation

Due to the nature of construction materials (e.g., sand, gravel, stones), slight variations may occur.
Customers agree to accept and pay based on the final delivered quantity.

9. Product Availability & Quality

Unavailable or substandard products will not be delivered and will be adjusted accordingly
Product images are for reference only and may differ from actual items
We are committed to delivering quality construction materials

10. Returns & Refund Policy
Returns
Accepted only for damaged, defective, or incorrect items.
Must be reported within 12 hours of delivery.
Items must remain unused and in original condition.
Proof (images/videos) may be required.

Refunds
Processed after verification and inspection
Issued as: Replacement, or Refund via original payment method
Delivery fees are non-refundable, except in cases of company error
Non-Returnable Items
Sand, gravel, and stones once delivered/offloaded
Opened or damaged cement
Bulk or custom orders

11. Communication Consent

By placing an order or contacting us, you agree to receive calls, messages, or notifications related to your order and occasional promotions.

You may opt out of promotional communications at any time.

12. Limitation of Liability

Rex Builder Shop is not liable for:

Delivery delays beyond our control
Misuse of materials after delivery
Site conditions affecting delivery

13. Intellectual Property

All website content (logos, text, images) belongs to Rex Builder Shop and may not be used without permission.

14. Data Protection (NDPR Compliance – Nigeria)
Data Collection

We may collect:

Name
Phone number
Address
Order details

Purpose of Data

Your data is used to:

Process and deliver orders
Communicate with you
Improve our services
Data Security

We take reasonable steps to protect your data from unauthorized access or misuse.

Your Rights

You have the right to:

Request access to your data
Request correction or deletion
Withdraw consent

15. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agreed to this policy.

Contact Us

Rex Builder Shop
For inquiries, complaints, or data requests, please contact us through your official business channels.